FAQ FAQ

Hallmark Australasia does have its own creative team who are supported by larger teams in the US and UK. For this reason Hallmark does not take ideas from the general public.

For many years Hallmark has chosen to support the National Breast Cancer Foundation and our new Forever Friends Foundation. For this reason Hallmark generally does not offer donations for other organisations. However if you do wish to send us a request for support, please send it to:

Marketing Manager
Hallmark Cards Australia
PO BOX 5000
Ferntree Gully, VIC, 3156

Hallmark Australasia advertises all current Australian vacancies on seek.com.au and all New Zealand vacancies on seek.co.nz. To view our list of current vacancies click here.

Hallmark Australasia hires for our distribution warehouse, marketing, sales, retail merchandisers, information technology, operations, finance, human resources and customer services.

Yes! You are able to purchase personalised cards here, and recordable storybooks here.

No. This software is only available for purchase through the Hallmark USA website.

You will need to contact your software provider or the Hallmark USA website for help with your software. This product was designed for sale only in the US. Hallmark Australasia is unable to offer any technical support for this.

Hallmark Australasia values all feedback as it helps us to improve the quality of our product. If you would like to send us some feedback, please contact one of Hallmark's offices.

Use the Find a Retailer system built into this site. Enter your postcode, and you will be able to view the list of retailers that stock Hallmark products closest to the postcode you entered.

Unfortunately we do not have inventory information available at Hallmark retail stores. Please check with Hallmark retailers in your area to see if they carry the Hallmark product for which you are looking. To find your closest retail store that might have the item you are looking for, you can use the Find a Retailer feature on our website.

The most important step in opting-out or unsubscribing from unwanted emails is to identify their source. You may be receiving the following:

• Unsolicited, Phoney Ecards
  If you are receiving many emails with attachments that claim they are from Hallmark, it's likely they are phoney ecards. These emails do not originate with Hallmark Cards Australia. Please see "Is Hallmark sending spam ecards with a virus?" for more information.
• Legitimate Ecard Notifications
  If you have sent ecards through the Hallmark Cards Australia website, you will receive a maximum of three emails per ecard: when it is created, when it is sent and when it is opened for the first time. If you do not wish to see these emails, the simplest way to opt-out is to stop using the ecard system. Additionally, you may also delete ecards that have already been sent. Please see "Can I delete an ecard?" for instructions.
• Legitimate Ecards
  If you have identified that you are receiving genuine Hallmark ecards (please see "How can I tell if a Hallmark ecard is genuine?"), and they are unwanted, the first course of action should be to reply to the notification email. In most email clients, the original sender's email address will automatically be put into the "To" field of new email. Let the sender know that you do not wish to receive any more ecards from them. Please be aware that Hallmark is only a proxy for ecard communications. We do not send them directly, nor without the request and action of a separate individual.
• Hallmark Cards Email Campaigns
  We at Hallmark Australia and New Zealand comply with all local privacy and anti-spam laws. In the case of marketing emails (newsletters), we always provide a clear way to opt-out of our mailing list. Follow the instructions to unsubscribe from the footer of the email.

No. Hallmark is one of several greeting card companies being targeted via fraudulent emails that are flooding the Internet. These emails claim to have a link to an ecard from a family member, friend or neighbour. Clicking on the link downloads a virus onto your computer that compromises personal data.

First and foremost, ecard emails from Hallmark Cards Australia never carry attachments. They will also clearly tell you the name of the person who sent you the ecard (exactly as they entered it) in the subject line of the email. Also, any links within an ecard email will go to a Hallmark site using the hallmarkcards.com.au domain.

If you have recieved a fraudulent ecard, please take the following action:

• Delete the email without opening it.
• If you have opened it and want to forward it to us, send it to abuse@hallmark.com. Due to the large amount of email we receive at that address we will not be able to reply to your email, but we will investigate. Then delete the email from both your inbox and your sent folder. If you click on the link in the bogus email, you will launch a Trojan virus. This virus installs an Internet Relay (IRC) chat client and causes the infected computer to connect to an IRC channel. Attackers then use that connection to remotely command your machine for the purpose of gathering your personal information. An example of this virus is the Zapchast virus.
• If you use Windows and Internet Explorer you should visit update.microsoft.com to update your browser and operating system. Then you will be less likely to be affected by the virus.
• Report suspicious email to your service provider so they can take action.
• File a complaint at http://www.ic3.gov/.

We are:

• Contacting Internet providers identified as the source of the spam requesting that they shut down the imposters.
• Working with Microsoft to include the virus code in their phishing filter to protect consumers who use their web browser and email client software.
• Working with anti-virus software corporations to get the virus code added to virus definition updates.
• Reviewing Hallmark's ecard notification and pickup procedures.
• Educating consumers about how to avoid ecard abuse.

There are several reasons why an ecard email might not have been opened by the recipient, but the most common by far is spam filtering. Due to the issue of illegitimate ecards (see "Is Hallmark sending spam ecards with a virus?"), some email filters incorrectly mark genuine Hallmark ecards as spam (called false positives). In this scenario, the best course of action is to ask the recipient to check their junk / spam folder for your ecard.

If the recipient can't find their ecard in their inbox or their junk / spam folder, it is possible that the email was rejected. Some reasons this may have happened include:

• Incorrect / mal-formed email address
  While the Hallmark ecards system will attempt to send email to every recipient, if an email address was entered incorrectly, it's unlikely to be delivered. To view the email address entered for a recipient, use the link found in the notification email received after sending an ecard.
• Recipient's mail box full
  If the recipient's mail box is full, ecard notifications can't be delivered. Ask the recipient to make sure they have sufficient space for new emails.
• Company policy / aggressive spam filtering
  Legitimate or not, some organisations and email systems delete ecards or reject them outright. For example, government based recipients (.gov.au) are particularly difficult to reach. Ask the recipient to speak to their service provider about allowing legitimate Hallmark ecards sent by our verified mail server.

There are a few things you can do to avoid having Hallmark ecards land in your junk folder:

• Add noreply@hallmarkcards.com.au to your contact list
  In many email systems, messages from your contact list are automatically trusted.
• Mark Hallmark ecard emails as "Not Spam"
  If ecards are landing in your junk folder, and your email system allows for it, mark them as "Not Spam" so that it knows to send them straight to your inbox next time.
• Talk to your service provider
  In some cases, service providers put a blanket ban on all ecards without attempting to identify those that are legitimate. All ecards from Hallmark Australia strictly follow Australian guidelines and are sent via our verified mail server. They can be identified as legitimate quite easily.

It is not currently possible to alter an ecard once it has been queued in the system. However, it is possible to delete the ecard and recreate it in a new way.

Yes. As a sender, you are able to delete an ecard at any time, before or after it is due to be sent. To do so, visit the ecard sender page linked in the email confirmation received shortly after sending an ecard. Click the delete button on that page and confirm the action to permanently remove the ecard.

Please note that deleting an ecard after it has been sent does not remove the notification email from the recipients inbox. The recipient will see an error message if they attempt to view a deleted ecard online.

At this time, Hallmark Australia puts no automatic expiry on ecards.

At this time, the Hallmark Australia ecard site is geared toward one-to-one or one-to-few connections. For that reason, it is not well suited for bulk sending, and features like importing contacts and mail merge are not currently possible.

The Hallmark Australia ecards system depends heavily on the Adobe Flash player. Most browsers (over 99%) have an up to date version of the Flash player installed, and can view, send and receive ecards without a problem. However, if it's not installed correctly you may see a blank page or a partial ecard, such as a purple block with sound.

To fix these issues, it is recommended that you install the latest version of the Flash player. It can be downloaded from the Adobe site here:
http://get.adobe.com/flashplayer/

Adobe also provide this page to check if the player has been installed properly:
http://www.adobe.com/software/flash/about/