Please keep in mind that Ecards sent via the Hallmark Australia website are sent using eastern standard time (EST).
Is Hallmark sending spam ecards with a virus?
No. Hallmark is one of several greeting card companies being targeted via fraudulent emails that are flooding the Internet. These emails claim to have a link to an ecard from a family member, friend or neighbour. Clicking on the link downloads a virus onto your computer that compromises personal data.
How can I tell if a Hallmark ecard is genuine?
First and foremost, ecard emails from Hallmark Cards Australia never carry attachments. They will also clearly tell you the name of the person who sent you the ecard (exactly as they entered it) in the subject line of the email. Also, any links within an ecard email will go to a Hallmark site using the hallmarkcards.com.au domain.
What should I do if I receive a fraudulent ecard?
If you have received a fraudulent ecard, please take the following action:
Delete the email without opening it.
If you have opened it and want to forward it to us, send it to email@example.com. Due to the large amount of email we receive at that address we will not be able to reply to your email, but we will investigate. Then delete the email from both your inbox and your sent folder. If you click on the link in the bogus email, you will launch a Trojan virus. This virus installs an Internet Relay (IRC) chat client and causes the infected computer to connect to an IRC channel. Attackers then use that connection to remotely command your machine for the purpose of gathering your personal information. An example of this virus is the Zapchast virus.
If you use Windows and Internet Explorer you should visit update.microsoft.com to update your browser and operating system. Then you will be less likely to be affected by the virus.
Report suspicious email to your service provider so they can take action.
File a complaint at http://www.ic3.gov/.
What is Hallmark doing about fraudulent ecards?
- Contacting Internet providers identified as the source of the spam requesting that they shut down the impostors.
- Working with Microsoft to include the virus code to protect consumers who use their web browser and email client software.
- Working with anti-virus software corporations to get the virus code added to virus definition updates.
- Reviewing Hallmark's ecard notification and pickup procedures.
- Educating consumers about how to avoid ecard abuse.
Why hasn't my recipient opened their ecard yet?
There are several reasons why an ecard email might not have been opened by the recipient, but the most common by far is spam filtering. Due to the issue of illegitimate ecards (see "Is Hallmark sending spam ecards with a virus?"), some email filters incorrectly mark genuine Hallmark ecards as spam (called false positives). In this scenario, the best course of action is to ask the recipient to check their junk / spam folder for your ecard.
Why isn't the ecard I sent in the recipient's email inbox or their junk folder?
If the recipient can't find their ecard in their inbox or their junk / spam folder, it is possible that the email was rejected. Some reasons this may have happened include:
Incorrect / mal-formed email address
While the Hallmark ecards system will attempt to send email to every recipient, if an email address was entered incorrectly, it's unlikely to be delivered. To view the email address entered for a recipient, use the link found in the notification email received after sending an ecard.
Recipient's mail box full
If the recipient's mail box is full, ecard notifications can't be delivered. Ask the recipient to make sure they have sufficient space for new emails.
Company policy / aggressive spam filtering
Legitimate or not, some organisations and email systems delete ecards or reject them outright. For example, government based recipients (.gov.au) are particularly difficult to reach. Ask the recipient to speak to their service provider about allowing legitimate Hallmark ecards sent by our verified mail server.
What can I do to make sure I receive ecard emails from Hallmark?
There are a few things you can do to avoid having Hallmark ecards land in your junk folder:
- Add firstname.lastname@example.org to your contact list
In many email systems, messages from your contact list are automatically trusted.
- Mark Hallmark ecard emails as "Not Spam"
If ecards are landing in your junk folder, and your email system allows for it, mark them as "Not Spam" so that it knows to send them straight to your inbox next time.
- Talk to your service provider
In some cases, service providers put a blanket ban on all ecards without attempting to identify those that are legitimate. All ecards from Hallmark Australia strictly follow Australian guidelines and are sent via our verified mail server. They can be identified as legitimate quite easily.
Can I change an ecard after it has been submitted?
It is not currently possible to alter an ecard once it has been queued in the system. However, it is possible to delete the ecard and recreate it in a new way.
Can I delete an ecard?
Yes. As a sender, you are able to delete an ecard at any time, before or after it is due to be sent. To do so, visit the ecard sender page linked in the email confirmation received shortly after sending an ecard. Click the delete button on that page and confirm the action to permanently remove the ecard.
Please note that deleting an ecard after it has been sent does not remove the notification email from the recipients inbox. The recipient will see an error message if they attempt to view a deleted ecard online.
How long will my ecard last?
At this time, Hallmark Australia puts no automatic expiry on ecards.
Can I send ecards in bulk, like uploading my contacts or mail merging?
At this time, the Hallmark Australia ecard site is geared toward one-to-one or one-to-few connections. For that reason, it is not well suited for bulk sending, and features like importing contacts and mail merge are not currently possible.
Why can't I view an ecard that was sent to me?
The Hallmark Australia ecards system depends heavily on the Adobe Flash player. Most browsers (over 99%) have an up to date version of the Flash player installed, and can view, send and receive ecards without a problem. However, if it's not installed correctly you may see a blank page or a partial ecard, such as a purple block with sound.
To fix these issues, it is recommended that you install the latest version of the Flash player. It can be downloaded from the Adobe site here:
Adobe also provide this page to check if the player has been installed properly: